For now, we only focus on Tanzania, but we may arrange international shipments if the need arise
Frequently Asked Questions Last updated on July 20, 2018.
We have listed our contact form, email address, phone number and live chat area in order for you to contact us
We accept Pesapal Wallet, Credits Cards (Visa, Mastercard, American Express), Mobile payments (TigoPesa, MPesa)
Depends on the type of order. Stamps take one to five days depending on client's address and design. Website orders take three to thirty days to deliver. We will always update you with the progress of your request through email, WhatsApp or call. Meanwhile you can also view your order status on your account's Orders link.
By default, the last used shipping (delivery) address will be saved into to your account. When you are checking out your order, the default shipping address (delivery) will be displayed and you have the option to amend it if you need to.
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample to us at email@example.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged product received, we will require photo proof of the affected product and your Order ID in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at firstname.lastname@example.org
2. In the event of lost delivery, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
After logging into your account, the status of your checkout history can be found under Order menu in 'My Account'.
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
All your orders are sent via:
- Bus Parcel
- Any other arranged method after we discuss
Yes! It is commonly misunderstood that a Pesapal account is needed in order to make payments through Pesapal. The truth is you DO NOT need one.
These are office times:
Monday: 08:00AM - 05:00PM
Tuesday: 08:00AM - 05:00PM
Wednesday: 08:00AM - 05:00PM
Thursday: 08:00AM - 05:00PM
Friday: 08:00AM - 05:00PM
Saturday: 09:00AM - 02:00PM
But our platform remains online 24/7 and can still receive orders